Shangri La’s Rasa Sentosa Resort & Spa

Guest Services Officer (Telephones)


Like meeting people and having fun while working? Multiple positions!

About the job!
  • Answers and processes all incoming/outgoing guest and in-house calls
  • Ensures that all requests are followed through to the relevant department.
  • Follow up with  guest to ensure request was satisfied
  • You will laugh, a lot, and hard, with your co-workers
  • You will make friends with all different types of people

  • To have knowledge of the operational systems at Service Centre, eg. PABX / Call Centre System / Call Accounting Software
  • To have knowledge of back-up procedures in the event of equipment malfunctions
  • Ensures all interactions with guests are handled professionally, promptly with care and adhering to Resort’s policies and procedures
  • The successful candidate will be required to wear company issued uniforms in adherence to resort’s grooming and uniform guidelines
  • Must be passionate in delighting guests
  • Basic knowledge of computer skills
  • To effectively communicate with guests, oral and written fluency in English is required
  • Able to commit at least 3-4 days per week from June to August 2017

  • Shuttle bus service available from Vivocity and City Hall

  • Attractive incentive program (up to a 1 night room stay) for regular part-timers
  • Festive Rates on X’mas and New Year

Shift Timings:
Monday - Sunday
7.45am - 3pm, 3pm – 11pm
(with 45 minutes meal break)

Additional info



1 duty meal provided per shift



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About us...

Welcome to Shangri-La’s Rasa Sentosa Resort & Spa, Singapore, where island life in the city awaits.


101 Siloso Road, Sentosa, Singapore 098970


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