SHRI

Workshop: Counselling Skills for HR Professionals

Workshop: Counselling Skills for HR Professionals

Summary

Upgrade your skills with SHRI through Freeboh and enjoy a 10% discount!

Description

In today’s complex working world, HR professionals definitely need to be equipped with counselling skills other than just dealing with staff selection, appraisal, training etc. as they also have to handle employee’s grievances, conflicts between employees and poor performance.

These counselling skills would help HR professionals to handle employee’s grievances, conflicts or performance-related problems in ways that not only it rectifies the situation but also increase employee’s productivity. HR professionals would also be able to handle disciplinary matters more competently. 

Course Objectives

  1. To understand the importance of counselling in the workplace
  2. To ensure participants understand the role of counselling and responsibilities of HR professionals as counsellors, and the importance of each one.
  3. To identify the skills involved in counselling employees, specifically in employees’ grievances, inter-personal conflicts, family-related, attitude/behaviour, emotional/psychological and disciplinary matters.
  4. To acquire the skills of counselling through role-play and practice.
  5. To identify techniques of counselling in a workplace.
  6. To identify key counselling strategies in work-related problems.
  7. To identify employee strength or weakness and counsel accordingly to…

Programme Content

Module 1: Introduction to Counselling in the HR Setting
1. What is counselling?

  • The role and responsibilities of a counsellor
  • Differentiating counselling from coaching, advise-giving or problem-solving
  • Counselling in an HR setting
  • Establishing the counselling relationship
  • Rapport Building
  • Sharpening observational skills; non-verbal signals

2. Core conditions in counselling

  • Acceptance
  • Congruence
  • Empathy
  • Respect
  • Immediacy
  • Concreteness
  • Self-disclosure
  • Confrontation

3. Introduction to counselling skills – an HR perspective

  • Attending Skills – SOLER (5 steps to Active Listening)
  • Interviewing Skills

A) Listening

i) Focus on the person, not the problem

ii) Take in the whole message: content and effect

B) Responding

i) Reflection

ii) Questioning

iii) Summarising

iv) Feedback in counselling

Module 2: Counselling Skills for HR Professionals

1. The Counselling Process

  • Building rapport
  • Explore and understand
  • Intervention
  • Goal

2. Awareness of Self

  • Self-awareness, self-care
  • Self in the counselling process

3. Ethical and Legal Concerns

  • Ethical Issues in counselling
  • Legal Issues in counselling

Module 3: Application of Counselling Skills in an HR Environment Life Issue

Issues at the Workplace
1. Work issues

  • Absence and Sickness
  • Grievance and Disciplinary
  • Worker’s well-being
  • Overview of Employment Act and Basic Industrial Relations

2. Home/Self issues

  • Grief issues
  • Parenting Issues
  • Marital Issues
  • Financial Problems
  • Psychological Issues
  • Inter-personal Relationship Problems
  • Application of suitable counselling techniques
  • Case study examination and/or Counselling exercise

3. Stress Management

  • Counselling Stress in the workplace
  • Physical/behavioural signs of stress
  • Stress reduction planning
  • Tactics to combat stress
  • Case study and/or Counselling exercise (role-plays)

Module 4: Case Studies and Learning Review

The analysis of live case studies developed in module 3 shall provide practical examples and knowledge of counselling in the workplace.

1. Case Studies

  • De-constructing the various parts of case studies
  • Constructing clear, concise application of counselling skills and intervention.

2. Learning Review

  • Course evaluation – measurement of learning outcomes.
  • Considering opportunities for professional / personal development in counselling
  • Integration of counselling skills into the HR process
  • Facilitating goal and target setting

Training Methodology

  • Presentations
  • Group discussions
  • Role-plays
  • Group exercises
  • Case studies

Learning Outcomes

  1. An understanding of fundamentals of counselling process and building the counselling relationship.
  2. Acquiring the counselling skills required to and intervention strategies to perform employee’s counselling in a safe environment.
  3. The ability to practise skills, such as handling employee’s grievances and disciplinary matters competently and professionally.

Who Should Attend?
This programme is a skills-based course designed for those who are performing HR function, or who have some experience, but no formal training, who would like to broaden their counselling knowledge and develop their counselling skills.
 

Course Fee 

$380 before 7% GST. 

*An upfront 10% discount will be given to applicants who applied through Freeboh

Additional info
Skillsfuture

Claimable

More listings
SHRI

About us...

Established in 1965,  Singapore Human Resources Institute (SHRI) is a not-for-profit professional HR body, representing a strong network of members comprising individuals and organisations. Committed to promulgating and maintaining high standards of professionalism in human resource management and development, SHRI drives the HR agenda.

Location

#13-07, 10 Eunos Road 8, Singapore Post Centre, Paya Lebar, Malay Village, Geylang Serai, Singapore 408600
337
0
Share on Facebook
Tweet

Recent tweets

Know someone looking for work? Share this lobang with them! #workhappy #freeboh
Didn't manage to catch #FTIslandinSG for Vday? Don't worry! Here are 5 New and Exciting Vday activities you can try!
A big thank you to Singapore Productivity Association for hosting us in the seminar last Friday to share how...
Wishing all who celebrate the festival a Happy Deepavali! :)
A big thank you to e2i for inviting us to share on how Freeboh can help hotels to fill and manage their casual...
Happy Mid-Autumn Festival (中秋节快乐)! Any idea what are the different mooncakes out there? Eat them all today ;)
Invest in people even small improvements in hiring, onboarding, and managing talent can result in significant ROI fo…
Happy National Day to all! :)
Want to work near your home and during your free time? Join Nestle as a Milo representative today! No experience...
Drink good, feel good! Love bubble tea? Each A Cup is looking for Beverage Crew to join them! Click on the link...
URGENT: Grand Wine is looking for Event Promoter to work from 5 to 11 Aug! Cash pay at the end of event! Hurry up...
Shoutout to all staying in Tampines or Pasir Ris! Looking for job to work near your home? Click the link to hunt...
Mouthwatering Indonesian Food caught your tongue? Then this job will be perfect for you! Pondok Gurame is looking...
Do you love food and convenience put together? Then join foodpanda and their awesome team and spread the word!...
Want to know the secret to al-dente ramen and perfectly formed onsen eggs? Get trained on the job today with...
Want to know what happens behind the scenes of a food delivery startup? Foodpanda is looking for vendor...
Good food, good vibes, and great view! Join Atmosphere Cafe Bistro and enjoy all 3 while getting paid. Full time...
Want to earn extra income but only have weekends and holidays to spare? Fret not! Babalicious @ECP is looking for...
Are you free next weekend? iBabyShop @Expo is looking for ad hoc event promoters! Earn at least $217 and earn...
Looking for job to work at night? Shifts start from 7pm and transport claim available after 12 am! Click the link...
Share this opportunity: http://frbo.sg/kINa

Other positions nearby...

Braddell, Toa Payoh

Service Crew

Krazy Salad Bar

We are hiring

Downtown Core

PT/FT Server

Andong Zzimdak

We are looking for individuals who are dedicated and would love to serve up a dish with a big smile!

Bugis, Victoria Street, Rochor

PT/FT Server

Yoogane Singapore

We are looking for individuals who are dedicated and would love to serve up a dish with a big smile!

Woodleigh, Potong Pasir, Macpherson

Full Time Kitchen Crew

Ser Seng Herbs (Turtle) Restaurant

We are hiring

Marina South

Counter Crew (FT/PT)

Ippudo Ramen Express @Asia Square

Join us as a Counter Crew now! (Mon-Fri only)

Lavender, Jalan Besar

Service Crews/ Fast-Food Crews (Ft/Pt) - Upper Dickson Road

Komala’s Fusion Dining - Upper Dickson

Comments