iAPPS Pte Ltd (Office)

Customer Support Engineer (Full-Time)

Customer Support Engineer (Full-Time)

Description
You will be involved in ensuring a smooth user experience by providing direct support at call centres and sports & recreation centres.

Job Description:
  • Provide 1st and 2nd level of support to users
  • Calls and email management
  • Escalate issues to relevant support groups and follow up actions
  • Participates in process documentation and service improvement cycle
  • Participates in inventory monitoring and reporting for reordering purposes
  • Participates in end user training and documentation of support materials
  • Perform standby duties when rostered
  • Adhere to maintenance routines published
Job requirements:
  • Diploma in IT or related discipline
  • ITE candidates with relevant experience welcome to apply
  • At least 2 years of relevant working experience in helpdesk and support service environment
  • Good command of verbal and written English
  • Self motivated, team player and demonstrates effective learning skills
  • Passionate in technology and people
  • Able and willing to work shifts including public holiday
  • Familiar with MS Office and social media
Others:
  • Shift timings: 
    • 6.30am - 3.00pm
    • 9.00am - 6.00pm
    • 1.30pm - 10.00pm
  • Wage: $8 / hr,  during training will be $35/ day
  • Location: Buona Vista
*Kindly apply based on your earliest available date and we will contact you if you are shortlisted.
IAPPS Pte Ltd (Office)

About us...

iAPPS Pte Ltd is a pioneering financial technology (fintech) company experienced in mobile applications platforms, and we started with specialising in mobile app development and marketing.
Today, we are changing the lives of domestic and overseas migrant working communities who are unbanked and underbanked across Asia and the Middle East, by delivering dramatically more accessible and cheaper financial solutions to them using the latest mobile phone technologies.
In a nutshell, iAPPS is a fintech company building the region’s ‘Next Generation Bank’ by providing a one-stop mobile app platform for all personal financial needs

Location

13-25, 3 Fusionopolis Way, Dover, Buona Vista, Singapore Polytechnic, Singapore 138633

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